1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit a contact form

• Request a quote or service

• Email or call us

• Subscribe to updates or promotions

• Interact with our website

This may include:

• Name

• Email address

• Phone number

• Property address or service location

• Details of your enquiry

• Any other information you choose to provide

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

• Referring websites

This information may be collected using cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Deliver property maintenance services

• Communicate about bookings or projects

• Improve our website and services

• Maintain internal records

• Send service updates or important notices

With your consent, we may also use your information to send:

• Promotions

• Special offers

• Service updates

• Newsletters

You may opt out at any time (see Section 10).

4. Consent

By providing your personal information, you consent to its collection and use as outlined in this policy.

You may withdraw consent at any time by contacting us (see Section 13), subject to legal or contractual obligations.

5. Email Marketing & Promotions (CASL Compliance)

If you choose to receive marketing emails, we will comply with Canada’s Anti-Spam Legislation (CASL). This means:

• You will only receive marketing emails if you opt in or request them

• All promotional emails will include our business contact details

• Every marketing email will include an unsubscribe option

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We will never sell or rent your email address.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Understand visitor behaviour

• Measure website performance

• Enhance user experience

Cookies are small files stored on your device. You can disable cookies through your browser settings, though this may affect website functionality.

We may use third-party tools such as:

• Website analytics providers

• Embedded maps or media

• Hosting services

These providers may collect limited technical data as part of their services.

7. How We Share Your Information

We do not sell, trade, or rent your personal information.

We may share your information only when necessary with:

• Trusted service providers (e.g., website hosting, email providers)

• Contractors or partners involved in delivering services (if applicable)

• Legal authorities if required by law

All third parties are expected to protect your information appropriately.

8. Data Storage and Security

We take reasonable measures to protect your personal information, including:

• Secure website hosting

• Restricted access to data

• Use of reputable service providers

• Administrative safeguards

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purpose it was collected for

• Maintain business records

• Comply with legal obligations

• Resolve disputes

When no longer required, data is securely deleted or anonymised.

10. Your Rights

Under Canadian privacy law, you have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Withdraw consent for data use

• Request deletion of your data (where applicable)

• Ask how your information is used

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies.

12. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

13. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy request, please contact:

Highland Property Services
Nova Scotia, Canada
Email: tom@highland-property.com
Phone: [your phone number]

We will respond to privacy requests within a reasonable timeframe.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements

• Business practices

• Website functionality

Updates will be posted on this page with a revised “Last updated” date.