Frequently Asked Questions
What areas do you cover?
Halifax, Dartmouth, Bedford, Sackville, Cole Harbour, Hammonds Plains, Fall River, Tantallon, Truro, Windsor, and Bridgewater. If you are outside these areas, get in touch — we are happy to discuss travel for the right job.
How quickly can I get a quote?
Within 48 hours of an assessment visit. Every quote is written and fixed — no hourly rates, no additions once work starts. What you are quoted is what you pay.
How far in advance are you booked?
Never more than two weeks out. Easy booking, no back-and-forth. If you have an urgent issue, get in touch and we will do our best to prioritise.
Do you work with landlords and letting agents?
Yes, and this is a core part of what we do. We provide between-tenancy refreshes, end-of-tenancy repairs, routine maintenance, and ongoing retainer arrangements for landlords and letting agents managing portfolios across Halifax and Nova Scotia. Contact Tom to discuss your requirements.
Do you work with Airbnb hosts?
Yes. We offer a Guest-Ready Check service (between-guest inspection visits with same-day written reports), a Superhost Protection Plan monthly retainer, and a portfolio arrangement for Airbnb management companies. See the Landlord and Airbnb Services page for details.
Is every job fixed price?
Yes. Every job gets a written fixed-price quote before work begins. No hourly rates, no surprises on the invoice. If the scope changes during the job, we discuss it with you before proceeding — never after.
Is the work guaranteed?
Yes. Every completed job is backed by a 12-month workmanship guarantee. If something is not right, it gets made right.
Are you insured?
Yes. Highland Property Maintenance is fully insured for all work carried out.
Do you supply materials?
In most cases, yes. Tom can source materials as part of the job, or you are welcome to supply them yourself. Either way, materials are specified in the quote upfront.
Can you coordinate licensed trades like plumbers or electricians?
Yes. Where a job requires a licensed plumber, electrician, or HVAC contractor, Tom coordinates the right trade, manages the work, and keeps you updated throughout. You deal with one person, not three.
Can you complete multiple jobs in one visit?
Yes. Many clients — particularly landlords — provide a list of jobs to complete in one visit. This is efficient and cost-effective. Send the list in advance and Tom will quote for the full scope.
How do I book?
Call (902) 702-6444, email tom@highland-property.com, or use the contact form on this website. We aim to respond within 24 hours.
Still have a question?
Call (902) 702-6444, email tom@highland-property.com, or use the contact form. We aim to respond within 24 hours.